Hosted Phone Services
 

Hosted phone services are billed as follows:

·       MRC – (Monthly Recurring Charges) are billed in advance of the services.  Your invoice will be emailed to you either on the 1st or the 15th of each month.  This includes, but is not limited to, Hosted Seats, DID’s, CNAM, monthly usage charges if a flat amount is billed, etc.

·       NRC – (Non-Recurring Charges) are billed in arrears (when the charges are known).  This includes, but is not limited to, Fax minutes, International Calls, Conference Calls, etc. 

·       Customer has up to 15 days to pay the amount shown on an invoice.  We provide this amount of time for customer to review the accuracy of the invoice. 

·       Payment can be made in any one of three methods upon prior agreement with Converged Technologies:

 Credit Card – Your credit card information can be entered into our secure system.  Each month the system will charge your card on file with the amount shown on the invoice on the 15th day after the invoice date. 

ACH – (Automated Clearing House) is our preferred method of payment.  With ACH your bank account information is saved in our secure system.  As with credit cards, our system will charge your account the amount shown on the invoice 15 days after the invoice date. 
Check – Payments can be mailed to us via a check.  It is the responsibility of the customer to make certain the payment arrives within 15 days of the date on the invoice. 
 

Late Fees – If your payment is made by any method other than our system charging your account automatically, late fees may be applied for payments received after the 15th day from the invoice date.  Late fees will be billed at 1 ½% per month.  Late fees paid by credit card additionally incur a 3% charge for credit card payment. 
 

Hosted Phone Materials and Labor (NRC)
The charges for phone hardware (phones and ancillary products) are invoiced when you place your purchase order.  Your products are normally shipped to your location within a day (as long as vendors have available inventory (which is normally the case). 

 

Labor for unpacking and installing equipment is also invoiced when you place your order.  Estimated training labor is included in this invoice. 

 

Payment for Materials and Labor can be made in one of the ways shown above plus:

Any order over $3,000.00 qualifies for a lease.  We work with several leasing companies that will provide lease terms between 2-5 years and normally the customer can purchase the equipment at the expiration of the lease with a $1.00 buyout. 

 

Returns and Refunds
Any materials that are not required can be returned to us provided the materials are in their original “new condition” package.  Refunds will be made in the same manner as the payment was received. 

 

Any materials that are damaged or out of box failure can be returned to us.  We will either exchange for a new working item or credit the item in the same manner it was paid for. 

 

Materials must be returned to us within 14 days of customer’s receipt.

 

 

 

Hosted Phone Services
 

Hosted phone services are billed as follows:

·       MRC – (Monthly Recurring Charges) are billed in advance of the services.  Your invoice will be emailed to you either on the 1st or the 15th of each month.  This includes, but is not limited to, Hosted Seats, DID’s, CNAM, monthly usage charges if a flat amount is billed, etc.

·       NRC – (Non-Recurring Charges) are billed in arrears (when the charges are known).  This includes, but is not limited to, Fax minutes, International Calls, Confere

Terms and Conditions

Billing:

  • MRC – (Monthly Recurring Charges) are billed in advance of the services.  Your invoice will be emailed to you either on the 1st or the 15th of each month.  This includes, but is not limited to, Hosted Seats, DID’s, CNAM, monthly usage charges if a flat amount is billed, etc.

  • NRC – (Non-Recurring Charges) are billed in arrears (when the charges are known).  This includes, but is not limited to, Fax minutes, International Calls, Conference Calls, etc. 

  • Customer has up to 15 days to pay the amount shown on an invoice.  We provide this amount of time for customer to review the accuracy of the invoice. 

Hosted Phone Services

Hosted Phone Materials and Labor Charges (NRC)

The charges for phone hardware (phones and ancillary products) are invoiced when you place your purchase order.  Your products are normally shipped to your location within a day (as long as vendors have available inventory which is normally the case). 

 Labor for unpacking and installing equipment is also invoiced when you place your order. 

Estimated training labor is included in this invoice. 

Payment for Materials and Labor charges can be made in one of the three methods shown above plus:

Leasing Equipment

Any order over $3,000.00 (materials and labor) can qualify for a lease.  We work with several leasing companies that will provide lease terms between 2-5 years and normally the customer can purchase the equipment at the expiration of the lease with a $1.00 buyout.  This enables the customer the ability to acquire the equipment with no out of pocket cost (other than the initial month lease payment).  

Any materials that are not required can be returned to us provided the materials are in their original “new condition” package.  Refunds will be made in the same manner as the payment was received. 

Any materials that are damaged or out of box failure can be returned to us.  We will either exchange for a new working item or credit the item in the same manner as it was paid for. 

 All materials must be returned to us within 14 days of customer’s receipt.

 

Returns and Refunds

Payments Methods:

One of three methods of payment are available upon prior agreement with Converged Technologies:

  • Credit Card – Your credit card information can be entered into our secure system.  Each month the system will charge your card on file with the amount shown on the invoice on the 15th day after the invoice date. 

  • ACH – (Automated Clearing House) is our preferred method of payment.  With ACH your bank account information is saved in our secure system.  As with credit cards, our system will charge your account the amount shown on the invoice 15 days after the invoice date. 

  • Check – Payments can be mailed to us via a check.  It is the responsibility of the customer to make certain the payment arrives within 15 days of the date on the invoice. 

Late Fees - If your payment is made by any method other than our system charging your account automatically, late fees may be applied for payments received after the 15th day from the invoice date. Late fees will be billed at 1 ½% per month. Late fees paid by credit card additionally incur a 3% charge for credit card payment.  

All Other Installation Services

All other installation services we provide require a deposit with your purchase order with the balance due immediately upon completion of the work.  These terms are more expicitely stated in the written proposal we provide.  Payments can be made in the same manner as for hosted phone systems.  

Privacy Policy

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