Call Centers

  • Agents
  • Queues
  • Reason Codes
  • Pause
  • Tally Codes
  • Zero Out

Customer Portal

  • An Adminstrator can easily make changes system wide through the web based portal.
  • Individuals can make changes to their extension and voicemail  (if allowed by the administrator)  without assistance from the administrator.

Integrated Solutions

  • Hosted Fax - Each person can use their PC to send and receive faxes.  It literally is as easy as sending or receiving an email.
  • Integration with Outlook or Salesforce - This application allows the user to dial directly from Outlook or Salesforce and to have screens Pop up  when incoming calls are received.
  • User Dashboard - Allow users to make, receive, transfer calls, etc. directly from their PC.  They can see the status of every registered phone systemwide.   Great for operators and receptionists but is also a wonderful tool for all staff members.
  • Video & Audio Chat and Conference
  • Call Reporting - Reports & Graphs of Call Activity, Traffic by Extension, Call Detail Records, etc. 
  • SMS Text Messaging - Receive text messages and send replies.  Can automatically route incoming messages base on text received. 

Hosted Phone System Features

Call Management

  • Auto Attendants
  • Automatic Call Distribution (ACD)
  • Call Forwarding
  • Call Hold
  • Call Park
  • Call Recording
  • Call Routing Time Frames
  • Call Transfer (attended & unattended)
  • Call Waiting Indicator
  • Caller ID
  • Conference Calling
  • Conference Bridges
  • Direct Inward Dial (DID)
  • Directed Call Pickup
  • Directories (Individual and Group)
  • Do Not Disturb (DND)
  • Find me
  • Multicast Paging
  • Music on Hold
  • Office Intercom
  • Redial
  • Ring Groups
  • Speed Dial
  • Voicemail
  • Voicemail to email or text message


Is an app that you can install on an Android, IOS or Windows device that makes the device your extension (or any other extension) connected to the phone system.  You can:

  • Make and Receive Calls.
  • Transfer calls anywhere on the phone system.
  • Set up 3-party Conference Calls. 
  • Send and receive faxes (with hosted fax turned on).